Customer Communications Management Software

The digital revolution has changed the modern consumer. Your customers are better informed and more demanding. It's hard to build loyalty and even harder to keep it.

  • Quadient (a Neopost company) helps thousands of companies worldwide connect with their customers to improve the customer experience.
  • Customers choose the channel by which they want you to communicate with them
  • Ensure that your company speaks with one voice through a library of templates
  • Speed up response time and enable real-time two-way interactions
  • Upsell and cross sell more products and services when you design communications


Quadient (GMC Inspire) named Leader in 2015 Gartner Magic Quadrant for Customer Communications Management

Gartner Magic Quadrant

Quadient is an enterprise level communication platform that will completely transform the way your organisations connects with its customers. Inspire adds value to every marketing, transactional or operational document. This powerful technology will bring greater efficiency and effectiveness to the way you contact customers, enriching customer insight by capturing, analysing and managinging responses to customer conversations across multiple channels of communication. 


The Multi-Channel Landscape 

Relevant Communication

Customers expect personalized, relevant communication based on information that matches their current preferences and reflects their current situation. Communications that speak directly to individual customer needs will increase response rates.

The Right Time

With busy lifestyles, businesses have much shorter times to capture the attention of their customers. Therefore, timing your communications to ensure it reaches the customer when they will benefit from it most, will boost customer satisfaction and increase marketing efficiency.

The Right Channel

Customers are always “on the go” and with the upsurge of mobile technologies they are active across many channels. They read their post, log onto their e-mails, visit social networks and read text messages everyday. Businesses need to engage customers across both digital and print channels to accelerate awareness and increase opportunities for engagement.

Quadient helps you deliver the type of engaging, relevant and timely communications

Quadient has been developed with the goal of making every customer contact valuable for your business. With one of the largest in-house research and development teams in the industry, we are continually refining our solutions and setting the benchmarks for customer communications management (CCM).

The Neopost Service Promise

We believe that our customers deserve more than just a great piece of equipment. That’s why when you choose to work with Neopost you get so much more. Whether it’s a new franking machine, a state-of-the-art folder inserter or any other solution from our extensive range, you can be sure it comes with an exceptional level of support.
You see, we believe that if you are a happy customer, you’re a loyal customer. We know that offering you the best service in the business is good for business. We know that our success depends on keeping you satisfied. That’s why we’re committed to providing you with an outstanding level of service each and every time. Guaranteed!

Have Conversations

Have Conversations

Use Quadient to create responsive dialogue with your customers.
Manage Responses

Manage Responses

Learn from what your customers are saying to build greater customer insight.
Use the Right Channel

Use the Right Channel

Reach out to your customers via the channels of communication that are most relevant to them

Quadient Benefits

Native Multichannel Capabilities

Quadient is built to handle both digital and paper channels. Whether it’s mobile, email, social media, web or paper, Quadient creates, optimizes and delivers communications through multiple channels. 

Cloud Scalability

Quadient's ability to operate in a true web services environment means that it can be deployed easily into a private cloud or a hosted cloud. It can even integrate with other cloud-hosted services such as databases or CRM systems.

Effortless Legacy Migration

Most systems require legacy applications to be built from scratch, but this can be both time-consuming and costly. With Quadient’s flexible architecture, you can transform legacy applications with color, variable elements, and even changing output channels, without having to redo the whole template.  

Lowest Defect Density

With Quadient, we don’t hope for superior quality: we ensure it. Developed with worldwide ISO 9001:2000 certification and CMMI development methodology,Quadient has the lowest defect density across many industries giving your business total peace of mind.

Single Scalable Platform

Quadient is a single platform built with multiple, robust capabilities that can be customized to your specific business needs and added on a modular basis. Now your business can expect shorter implementation times, faster adoption rates and minimal training. 

Connecting Data Silos

Quadient intelligently utilizes data from any enterprise system, databases, flat files and XML data sources without the need for hours of development work with 3rd-party products. 

70% Faster Time to Market

Quadient's unique object oriented architecture and workflow makes it easy for business users to quickly develop new customer communication templates giving your business increased agility and huge productivity gains.

Highest Volume Production

Quadient acts as a solid backbone for all your customer communications. It’s been developed to maintain quality, consistency and speed at the highest volumes and levels of complexity. 

Meet your GMC Inspire account manager

Meet Your Local Account Manager

Neopost Ireland prides itself on having people on the ground, professional people with local knowledge and industry experience. We have a team of expert document solutions consultants throughout Ireland.

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