While the results of our annual customer satisfaction survey were very positive, with 92% of respondents saying they would happily recommend Neopost, many clients expressed a desire for more regular contact with Neopost. You’ve told us what you want and we’ve listened...
You’ve told us what you want and we’ve listened.
While the results of our annual customer satisfaction survey were very positive, with 92% of respondents saying they would happily recommend Neopost, many clients expressed a desire for more regular contact with Neopost.
You want to hear from your account managers more. You want to receive regular updates and offers. You want access to how-to guides and exclusive discounts. You want to be rewarded for your loyalty.
Well, we already pride ourselves on providing the best customer service in the business but we can always do more. We want to give you everything that you’ve asked for. That’s why we have been working on a new customer support programme, Neopost Turas.
You see we understand that when you buy a Neopost solution, you are not just completing a transaction. You are starting a journey.
Our customer support programme, Neopost Turas, will be about guiding you through every step of that journey; providing the support and service you need, when you need it.
As part of the Neopost Turas programme you’ll receive helpful hints, exclusive offers, special discounts and complimentary rewards.
Neopost Turas will be designed to give you all of the information you need in order to get maximum benefit from being a Neopost customer.
Turas will be our way of saying thank you for choosing Neopost...
We will be launching the programme to our franking machine customers in the coming weeks, with bespoke versions of the programme following for all clients in the months that follow.
Why direct mail works in the digital age
Businesses now have a range of electronic communications channels, so has digital superseded printed mail? While email, text messaging and social media platforms provide compelling ways to interact with customers, direct mail still has a significant role to play. The key to successful communications is...