These days, everyone receives a lot of communications - both businesses and individuals alike. Sometimes, we can feel positively inundated and, when this is the case, it’s the messages that stand out that will get our attention.
Strong customer relationships are built on thoughtful, ongoing communication. As easy as that sounds, companies with even a modest-sized customer base can risk irritating or alienating their customers if they lack the processes and technologies to carefully manage customer communications. Brands...
Parcel deliveries are on the increase but many mailrooms still receive and process incoming post maually. What happens is unreliable records being kept to record deliveries, and time consuming efforts to track down a package or parcel.
Folding documents and inserting them into envelopes is a particularly time-consuming activity that can jeopardise getting mail out on time. If staff have to physically prepare all mailings ready for postage, the end-to-end outgoing mail process can be a lengthy one.