Result for "Automated Customer Communications"

With multiple mail delivery channels, can you really have it all?

With multiple mail delivery channels, can you really have it all?

Today’s customers use a range of communications channels that include digital - email, social media, text messaging and so forth - as well as traditional postal mail and telephone. Savvy businesses also use multiple channels to stay in touch with existing and prospective customers and aim to meet...
The top 5 ways mail automation improves your customer engagement

The top 5 ways mail automation improves your customer engagement

Every customer interaction presents an opportunity to make the right impression , to meet customers’ needs and to build relationships that could generate revenue for years to come. Each communication is therefore important but generating letters, mailers, emails and more is labour-intensive, time-...
Does your company enable stress-free customer interactions?

Does your company enable stress-free customer interactions?

For today’s consumers and businesses, choice is at the cornerstone of customer service . Take methods of communication for example. They used to centre around the telephone and physical mail. Now, consumers increasingly choose to shop and pay bills online, connect with businesses through social...
How to meet growing demands on your mailing processes this holiday season

How to meet growing demands on your mailing processes this holiday season

The holiday season makes for an especially busy time in the post room. While the usual volume and mix of communications needs to go out, the season often brings with it additional incoming and outgoing envelopes and parcels to be processed. While outgoing mail needs to be sent out quickly, this...
Are All Customer Communications Created Equal?

Are All Customer Communications Created Equal?

The number of different ways in which companies communicate with their customers has never been higher. This creates two important challenges for marketing communications to overcome. Firstly, are marketing messages being communicated via the right channel for the individual customer? And secondly...
Which essential processes should you outsource?

Which essential processes should you outsource?

As businesses grow, it becomes harder to manage non-core business activities themselves. Outsourcing frees up time to concentrate on serving customers and marketing to new prospects. Despite this, companies often continue to manage outgoing mail themselves, yet there are time and cost savings to be...
How to improve the security of your outgoing communications

How to improve the security of your outgoing communications

When mistakes happen in business communications it can be embarrassing and costly - it can even be a security issue. If marketing mailers don’t reach their intended recipients, it’s a waste of money; if a customer is sent the wrong product information, it can jeopardise a business relationship, but...
How to scale outgoing mail processes to support growth

How to scale outgoing mail processes to support growth

Growing companies have to scale operations so they can meet increasing requirements. Fulfilling a greater number of orders may require larger supply orders and storerooms, a recruitment drive, or the adoption of digital tools to automate and simplify manual processes.
Be clear on postage spend

Be clear on postage spend

Managing costs is an important part of business . Every activity can incur a cost and, no matter how insignificant, if they’re allowed to spiral they can eat away at a company’s bottom line.
More mail to get out? How to manage changing mail volumes

More mail to get out? How to manage changing mail volumes

Throughout the year, the volume of mail a company has to distribute can fluctuate massively . It could be due to seasonal factors, a need to recruit or simple peaks and troughs. Whatever the reason, organisations need to make quick amendments to processes to ensure correspondence can always be sent...

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