January 1, 2011

Cadbury

Cadbury IS-480 Franking Machine Case Study

How Cadbury realised franking machines don't come much sweeter than the IS-480

Cadbury has been making chocolate in Ireland since 1932. More than €250 million worth of Cadbury chocolate produced in Ireland, is exported every year, bringing Ireland valuable earnings from abroad.

 

Cadbury Ireland has had many export successes and has made a spectacular transition from being a small scale manufacturer for a protected home market to a substantial producer of brands consumed around the world today.

Coming back to the best franking machine provider...

After being a customer of Neopost, Cadbury made a decision to move to a competitor. However a few short weeks later, the decision was made to move back to Neopost.
 

'With the competitor we were given a re-conditioned machine which proved to be very problematic. We also found ourselves on the receiving end of undisclosed costs and charges and very poor customer service', recalls Yvonne Harvey, Office Manager.

 

The service centre was based in the UK which meant we never got to speak to the same person twice and did not have a dedicated account manager to handle our business.

 

'We no longer have to worry about getting the mail out, in fact we now need a new Neopost folder inserter machine'. says Yvonne Harvey of Cadbury Ireland.

 

For their mail run, Cadbury chose an IS480 franking machine from the Neopost IS series.

 

'It is so easy to use and very reliable', continues Harvey, 'having the functionality of the stacker means we can process items with speed and efficiency'.

A Franking Machine that offers you Cost Savings, Flexibility and Ease of Use

Easy to download credits and having access service and administration support, means Cadbury can focus on their main job, not the mailroom. 'We are delighted to have returned to Neopost and with the service', exclaims Harvey, we no longer worry - we can forget about the post and move on – in fact we now need a new Neopost folder inserter too'.

Features, attributes and set up times for the IS-480 Franking Machine

When Cadbury first contacted Neopost with concerns about their existing supplier, to alleviate their problems, Neopost supplied Cadbury with a loan machine while their new IS480 was put on order. Once their new IS480 arrived and was installed a Neopost representative was on hand to train and assist Cadbury with its operation.

 

'We have no major issues with the machines from Neopost, we also use their consumables and find the next day delivery on envelopes wonderful as there is no need to bulk order stock leaving more space for storage of other items. We also use Neopost consumables, with next day delivery on envelopes we have no need to hold stock, which saves on space' concludes Yvonne.

For more information about the IS-480 Franking Machine

To find out more on the IS-480 Franking Machine, or other franking and insertion solutions from Neopost, contact us now on 1850 33 44 55 or email: info@neopost.ie