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The Musgrave Group is a major Irish food wholesaler, founded in Cork by the Musgrave brothers, Thomas and Stuart in 1876. Musgrave Group has become Ireland's largest grocery distributor. Today, the group has operations in Ireland, United Kingdom and Spain. Musgrave is the largest private company in Ireland, by turnover, with annual sales of over €4 billion.
One of the larger sections within the group is the Food Service Division. It serves thousands of customers across Ireland. Due to the implementation of SEPA on a Europe-wide basis, this division had to change the way it processed direct debit mandates. Previously all paper work associated with this process was held by the bank but now it became the responsibility of the supplier to maintain their own records. Responsible for turnover in the millions, this paper work is very important. Musgrave needed a solution that would optimise the processing, storing and retrieval of these vital documents.
After a comprehensive demonstration of Neotrax and its many powerful applications, Musgrave implemented the full document management solution in head office and then deployed ‘thin client’ or ‘lite’ versions to all satellite depots responsible for handling direct debit mandates. Installation was quick and painless and Neotrax integrated flawlessly with Musgrave‘s existing business systems.
All mandates and mandate waivers are now scanned, indexed by account code and stored securely on the group’s internal computer network for instant access by credit control staff. Also, with the seamless integration between Neotrax and Musgrave’s core business management software, SEPA documents can be located by account code, date, IBAN, sort code and company name in an instant from right across the group.
I have an excellent relationship with all personnel in the Neotrax business. Their customer service is excellent with a reply and solution to any queries on the same day. I would have no hesitation in recommending Neotrax as a document management solution to any other business.
- Helen Storey, Musgrave Group